If you are dissatisfied with your order, you can return your items for a prompt refund or exchange within 30 days of purchase. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type provided the items are returned in new, unused, uninstalled and with original packaging. Items returned not meeting these standards will be assessed a restock fee of 15%. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase less any restock fee that may be applied. The original shipping and handling charges are NOT refundable. You will receive a full refund of the purchase price if the item is returned unused, uninstalled, new condition, with original packaging within 30 days of the purchase date, but will not include the original shipping fees.  Any return after 30 days from the date of purchase will have credit issued in the form of a store credit to be used on a future order.  All refused orders will be refunded for the original purchase price, but will not include the original shipping fees.

 

Any item marked as CLOSEOUT cannot be returned to us for warranty repair, refund or exchange.  The closeout items are plainly marked and are further explained to be warrantied through the manufacturer only.

Please mail your package in a prepaid, traceable method to the address below. Please include a copy of your invoice with a note as to the problem with the item received and if you would like to have a refund, exchange, or replacement.

JSE Surplus
4680A State Highway 74
Cape Girardeau MO
63701