JSE Surplus

Return & Warranty Policy

 

ALL RETURNS MUST BE PRE-AUTHORIZED

 FAILURE TO GET A RETURN AUTHORIZATION NUMBER MAY DELAY PROCESSING YOUR RETURN

 

Please call 866-833-7177 or email sales@jsesurplus.com for your authorization number.

 

Please return your package by a pre-paid, traceable method to the following address.

 

JSE Surplus

4680A State Highway74

Cape Girardeau, MO 63701

 

Make sure to include a copy of your invoice and a note stating the reason for the return.

 

Return Policy (within 30 days of purchase)

·        An invoice is required for all returns, refunds or exchanges. 

·        All returns for credit will be refunded in the same manner as initial payment. (there is a 10 day waiting period for payments made by check before a refund will be given)

·        Items returned in NEW condition, uninstalled, unused and in original packaging will receive a full credit of the purchase price for refund or exchange.

·        Items that have been opened, installed or used and have the original undamaged packaging will be assessed a 15% restock fee.

·        Items that have been opened, installed or used and DO NOT have the original packaging, or the packaging is damaged will be subject to a 25% restock fee.

·        NO REFUNDS GIVEN ON ORIGINAL SHIPPING CHARGES.

 

Return Policy (beyond 30 days of purchase)

·        An invoice is required for all returns, refunds or exchanges.

·        Returns for credit after 30 days will be issued a store credit for the applicable amount.

·        All returns, refunds, exchanges are subject to the same restock fees as stated above.

·        NO CREDIT GIVEN ON ORIGINAL SHIPPING CHARGES.

 

NO RETURNS, REFUNDS OR EXCHANGES ON THE FOLLOWING

 

·        Customer damaged items, or items that have extensive use.

·        Items modified by the customer / gunsmith / or other person.

·        Items sold “as is”, blems, and closeouts. 

·        Closeout items are warranted through the manufacturer only.

 

 

 

 

Warranty Coverage (1 Yr from date of purchase)

           

·        Warranty coverage is for the original purchaser only.  A receipt is required for all warranty work.

 

1.      Accessories:  Return the item to us for replacement by the manufacturer.

2.      Factory Uppers/Rifles: Send to us for evaluation.

3.      Custom Uppers/Rifles:  Send to us for repair or replacement.